How I work

01

I work closely with our clients to identify and validate the problem that needs solving. I aim at greatly minimize the customer's risk of investing in a product that does not meet real user needs.

I use user interviews to start from the problem encountered by users and not an assumed solution. I define the scope of the potential digital services. I then make an inventory of existing technologies and understand the software ecosystem into which the application is to be integrated. When needed, I can also do a competitor analysis.

Once the full audit is complete, I identify and prioritise the key features that makes sense to be integrated. I report back with a comprehensive plan and budget.

03

Based on the Build phase, I work towards growing the impact of the digital service. I deploy the service at a wider scale.

I adapt the product to its growing use. I monitor appropriate performance indicators. I expand the functional and/or geographical scope of the service.

I expand the team, define job desriptions and structure the recruitment process. I map key activities and services to different teams and define their scope and interactions.